Spirited Souls Collective (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, subscribe to our content, or purchase our digital products.

What Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Name and contact details (email address, phone number, mailing address)
  • Payment information for digital purchases
  • Communication preferences
  • Content of messages you send to us
  • Survey responses or feedback

Information collected automatically:

  • IP address and location data
  • Browser type and version
  • Device information
  • Website usage data (pages visited, time spent, clicks)
  • Cookies and similar tracking technologies

How We Collect Personal Information

We collect personal information through:

  • Website forms (newsletter subscriptions, contact forms, purchase forms)
  • Email communications
  • Payment processing systems
  • Website analytics tools
  • Cookies and similar technologies

Why We Collect Personal Information

We collect and use your personal information for the following purposes:

  • To provide our services and deliver digital products
  • To communicate with you about our content and offerings
  • To process payments and manage orders
  • To send newsletters and marketing communications (with your consent)
  • To improve our website and services
  • To respond to inquiries and provide customer support
  • To comply with legal obligations

How We Store and Secure Your Information

Security Measures: We implement reasonable security measures to protect your personal information, including:

  • Secure data transmission (SSL encryption)
  • Access controls and authentication
  • Regular security assessments
  • Secure storage systems

Data Retention: We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Generally:

  • Customer information: 7 years for tax and business records
  • Newsletter subscribers: Until you unsubscribe
  • Website analytics: 26 months (Google Analytics default)

Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to:

Service Providers:

  • Payment processors (for purchase transactions)
  • Email marketing platforms (for newsletters)
  • Website hosting providers
  • Analytics services (Google Analytics)

Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

Third-Party Services: Our website may use third-party services including:

  • Google Analytics (website analytics)
  • Payment processors (Stripe, PayPal, etc.)
  • Email marketing platforms (Mailchimp, ConvertKit, etc.)

Each service has its own privacy policy governing their use of your information.

Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request a copy of your information in a portable format
  • Withdraw Consent: Unsubscribe from marketing communications at any time
  • Complaints: Lodge a complaint about our handling of your personal information

International Data Transfers

Some of our service providers may be located overseas, including in the United States. By using our services, you consent to your information being transferred to and processed in these countries. We ensure appropriate safeguards are in place for international transfers.

Cookies Policy

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and usage
  • Provide personalised content
  • Enable essential website functions

You can control cookies through your browser settings, though this may affect website functionality.

Marketing Communications

With your consent, we may send you:

  • Newsletters about holistic practices and metaphysical topics
  • Information about new blog posts
  • Notifications about digital products and offerings

You can unsubscribe at any time using the link in our emails or by contacting us directly.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Information

Privacy Officer: Spirited Souls Collective
Email: hello@spiritedsouls.co
Address: Parcel Locker 10016 02055, 2 Bradfield Street, Werribee VIC 3030

For privacy-related inquiries, complaints, or to exercise your rights, please contact us using the information above.

If you are not satisfied with our response, you may lodge a complaint with the Australian Information Commissioner:

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au

This privacy policy was last updated on 26th August 2025 and is governed by Australian Privacy Law.